At Jika, we are committed to providing high-quality eco-conscious merchandise and exceptional service. Due to the bespoke nature of our products, we have the following returns and refunds policy:

• Custom Orders: As our merchandise is sourced specifically for each event and client, we do not accept returns or offer refunds on custom or branded items unless there is a manufacturing defect.
• Defective or Damaged Items: If an item arrives damaged or defective, please notify us within 7 days of receiving it. We will assess the issue and provide a replacement where applicable.
• Cancellations: Orders can only be canceled within 24 hours of confirmation. After this period, production may have already begun, and cancellation may not be possible.
• Return Process: If your order qualifies for a return, please contact us at emily@jikaproductions.co.za with your order details and a description of the issue.
• Refunds: If approved, refunds will be processed within 7–10 business days.

B Corp Certification

Jika is committed to ethical business practices and sustainability. While we work with B Corp-certified suppliers, we are in the process of obtaining our own B Corp Certification. This certification ensures that we meet the highest standards of social and environmental impact, balancing profit with purpose.

Our approach to sustainability includes:

• Partnering with eco-conscious suppliers
• Reducing event waste and prioritizing sustainable materials
• Supporting fair labor practices

We believe in fostering meaningful connections while making a positive impact on people and the planet.

Privacy Policy

Your privacy is important to us. This Privacy Policy outlines how Jika collects, uses, and protects your personal information.

• Information We Collect: We collect personal data such as names, contact details, and order information when you engage with our services.
• How We Use Your Information: Your data is used to process orders, communicate with you, and improve our services.
• Sharing of Information: Jika does not sell or share your personal information with third parties, except for essential service providers involved in order fulfillment.
• Data Protection: We take reasonable measures to protect your personal information from unauthorized access or disclosure.
• Your Rights: You have the right to request access to, correction of, or deletion of your personal data.

For any privacy-related inquiries, please contact us at emily@jikaproductions.co.za.

PAIA Manual

This PAIA Manual is published in accordance with the Promotion of Access to Information Act, 2 of 2000 (PAIA).

1. Company Details

• Company Name: Jika Productions Pty Ltd
• Registration Number: 2016/192492/07
• Contact Details: emily@jikaproductions.co.za
• Information Officer: Emily Sloane | emily@jikaproductions.co.za

2. Purpose of the Manual This manual provides guidance on how individuals can request access to information held by Jika, in compliance with PAIA.
3. Records Available Jika holds records related to:

• Business operations
• Supplier and client contracts
• Financial and tax information
• Employee records

4. Access to Information Requests for access to records must be made in writing to the Information Officer at emily@jikaproductions.co.za. Jika will process requests in accordance with PAIA, which may require the payment of a prescribed fee.
5. Grounds for Refusal Jika reserves the right to refuse access to information on legal grounds, including personal privacy, third-party protection, or if the disclosure is prohibited by law.

For further details, please contact us at emily@jikaproductions.co.za.